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	APS Technologies	IBM Direct	Indelible Blue	J3 Computer Technologies	Kiyo Design
Promptness& Reliability (a)	4.33	3.50	4.63	4.58	4.53
Customer Service (b)	4.48	3.33	4.42	4.42	4.48
Average Price (c)	$70.78	$76.46	$73.00	$73.67	$73.08
Print Catalog	Yes	Yes	Yes	On Request	No
Intl Shipping	Yes	Yes (d)	Yes	Yes	Yes
Hours	8am - 8pm Central (e)	8am - 8pm Eastern (e)	8:30am - 8pm Eastern (e)	9am - 6pm Pacific (e)	11am - 5pm Eastern (f)
Postal Address	6131 Deramus P.O. Box 4987 Kansas City, MO 64120-0087 USA	Fulfillment Headquarters P.O. Box 525 Dearborn, MI 48121 USA	P.O. Box 61177 Raleigh, NC 27661-1177 USA	8851 Central Ave. # G-316 Montclair, CA 91763 USA	11 Annapolis St. Annapolis, MD 21401 USA
Phone	(800) 233-6525 (816) 920-4109	(800) 426-2255 ext. SE036	(800) 776-8284 (919) 878-9700	(800) 787-0930 (909) 985-6786	(410) 280-1942
FAX	(816) 483-3077	(800) 455-2426	(919) 878-7479	(909) 981-5423	(410) 280-2793
e-mail	sales@apstech.com or intlsales@apstech.com	ibm_direct@vnet.ibm.com	sales@indelible-blue.com	sales@os2store.com	hamasaki@capaccess.org

a. Promptness & Reliability was voted on by readers of OS/2 e-Zine!. Companies were ranked from 1 to 5 with 1 being the worst score and 5 the best. The average score of all votes received for each company is the number reflected above.

b. Customer Service was voted on by readers of OS/2 e-Zine!. Companies were ranked from 1 to 5 with 1 being the worst score and 5 the best. The average score of all votes received for each company is the number reflected above.

c. The "price" ranking displayed in the table above was determined by obtaining prices from each company for 6 arbitrarily chosen products (Object Desktop, MicroLearn Game Pack II, Galactic Civilizations 2, PartitionMagic for OS/2, BackAgain/2 Professional v4.0 and GammaTech Utilities) and averaging them. Prices were determined by web site, phone call or catalog as of July 31st, 1996. The average prices above are meant to be used as a relative guide only and are subject to change without notice. All prices are in US Dollars.

d. IBM Direct in the US can only ship products within the US. IBM Direct in other countries may not carry OS/2 software from ISVs other than IBM and Lotus.

e. Weekend hours may vary. Call for verification.

f. Weekend hours may vary. Open Tuesday to Sunday; Closed Mondays. Call for verification.

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